Support

The game saves town progress locally. Keep the app and its data while troubleshooting. Native iCloud restore will be available only in builds with the Apple cloud integration enabled; the current desktop cloud option is a local simulation. Where cloud saves are supported, sign in to the same Apple/iCloud account and use the cloud-save controls in Settings. On a conflict, compare both islands before choosing the version to keep. A public island snapshot or online login is not a full-save backup.

Real payments are currently disabled. In a supported release, use Restore Purchases in the shop or subscription screen with the Apple account used to buy. Eligible non-consumable items and current subscription entitlements can be restored; consumable gem packs are not restored through that action. For a missing transaction, send the product name, approximate date, and Apple order reference to support. Never send card details, passwords, or a full receipt token.

If subscriptions become available, manage or cancel them through Settings → your Apple account → Subscriptions on your device. Deleting your game account does not cancel billing. Apple handles refund requests at reportaproblem.apple.com. Refund eligibility is determined by Apple and applicable law.

In the game, open Settings → Delete Online Account, read the confirmation, and confirm. This deletes the online account and its associated social data after the server confirms success. It keeps your local town and private iCloud save, does not revoke Apple sign-in authorization, and does not cancel subscriptions. Manage those separately in Apple account/iCloud settings. Contact support if you cannot access the account.

Open the player’s island or social profile, choose Report and a reason, or choose Block. Reports are reviewed by an operator; sending a report does not automatically ban anyone. Blocks limit visits and social exchanges and remove the friendship. Unblocking does not automatically add the friend again.

The current iOS export target is iOS/iPadOS 15.0 or later on arm64 iPhone and iPad, in landscape. Final supported devices, download size, and availability will be listed on the App Store when released. Try lower graphics quality, battery saver, or reduced motion in Settings if needed. Internet access is required for online social features; Apple features also require their respective account and enabled native integration.

The game is in development. Native Sign in with Apple, iCloud, Game Center, StoreKit purchases, and ads are still awaiting integration; a simulation is not a real Apple service. Network features also depend on service availability. Keep playing locally and try again later without deleting your save.